Supercharged Sprint (E)™

Design and validate exceptional customer, product and brand experiences that drive engagement, loyalty and measurable commercial growth across CX, UX, UI, VD.

Our Supercharged Sprint (E)™ is a rapid, structured sprint that places the customer at the centre of every decision. From insight to prototype, co-create experiences that resonate, differentiate, and deliver measurable impact—across every touchpoint.

Book from £899.00

Description
Success Stories

Who is it for?

Built for leaders obsessed with customer experience.

CXOs. CDOs. VPs of Design, UX, and Product. Heads of Service Design, Brand, and Digital Experience; if you believe exceptional experience is your competitive advantage, this sprint is for you.

What will you solve

Transform customer experience

Map end-to-end customer journeys, identify friction points, and co-design seamless experiences that elevate satisfaction, deepen loyalty, and drive measurable commercial growth.

Design distinctive propositions

Craft and validate differentiated service and product propositions that anticipate emerging customer needs, enhance experience, and unlock new revenue streams.

Validate through prototyping

Rapidly prototype and test experience concepts with real customers. Move from assumption to evidence, refining designs through iterative co-creation before committing to build.

Embed experience-led culture

Equip teams with the frameworks, tools, and mindset to continuously improve customer experience—making design thinking a repeatable capability, not a one-off exercise.

Redesigning the end-to-end customer journey for a premium automotive brand

Sprints

2-week Supercharged Sprints (E) x 2

Context

A premium automotive brand engaged Bejo to reimagine its ownership experience across digital and physical touchpoints. Customer satisfaction scores had plateaued and competitive entrants were raising the bar on connected, personalised service. Bejo facilitated two intensive Experience Design sprints, bringing together dealership teams, product designers, digital leads and customers to co-create a distinctive experience strategy.

Problem statement

Customer journey was fragmented across digital configurator, dealership, aftersales, and connected car platforms—with no unified experience vision
NPS scores had stagnated despite significant investment in individual touchpoint improvements
Design and engineering teams operated in silos, producing technically excellent but experientially disconnected solutions

Sprint outcomes

Mapped the complete customer lifecycle and identified 12 critical moments-that-matter where experience redesign would have the greatest impact on loyalty and advocacy
Co-created and validated a unified experience blueprint with 60+ customers, achieving a 92% desirability score across the proposed journey improvements
Prototyped and tested three high-impact digital-physical experience concepts—including a personalised onboarding journey that reduced new-owner support calls by an estimated 35%
Delivered a prioritised experience roadmap with business cases, enabling the brand to phase implementation across three quarters with clear ROI milestones
Established a cross-functional Experience Design squad with the tools and sprint framework to continuously iterate on customer experience

Pricing

Specialized Sprints™ are strategy, design, ideation and innovation in their rawest, purest, most potent form. A proven way of solving the most complex challenges and delivering immediate, transformative impact.

Supercharged Sprint (E)™

Time-boxed, cost-capped, with unlimited potential to co-create fast solutions in a complex world, these are Supercharged Sprints

Fully facilitated on site, including all inputs, outputs, materials and activities tailored to each client challenge and use case
Blends co-creation between stakeholders, customers and subject matter experts, session planning, coaching and delivery
Reusable, repeatable, scalable and chainable into multiple sprints for longer-term impact, with train-the-trainer available

From £899.00

Select your Sprint Duration

days

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SKU: SE Category: Sprints

Supercharged Sprint (E)™

Who is it for?

What will you solve

Transform customer experience

Design distinctive propositions

Validate through prototyping

Embed experience-led culture

Redesigning the end-to-end customer journey for a premium automotive brand

Supercharged Sprint (E)™

From £899.00

Select your Sprint Duration

Who sprints with us