Launching the Global Design Language for Europe’s favourite airline

Design Strategy, CX, UX, Design Systems and Digital Direction

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PROJECT OVERVIEW

BA’s Design System powers the most visited airline web platform in Europe as well as Apps, Inflight HMI, Digital Comms serving over 50 million visitors annually. I was engaged in successive briefs to reimagine the BA digital experience across premium flyer segments and mobile, launching the DS. Recently, ba.com was rated the top digital experience of all European airlines surveyed.

Client
BA
Services
Design Strategy, CX, UX, Design Systems and Digital Direction
Design Strategy, CX, UX, Design Systems and Digital Direction
INTRODUCTION

MOBILE EXPERIENCE